In the game of retail, the greatest strength lies not in systems and inventory but in the people within the business (yes, even in today’s online world) and YES, as professionals our individual career matters as a priority. And yet people rely on effective systems and processes to maximise their own performance.

As a result, winning the game in retail (or any other industry for that matter) takes a strategic combination of:

  • Soft’ people related skills,
  • Technical skills,
  • Accountability to stay on track, and
  • The key drivers to ensure each move happen with precision and timeliness.

No matter what type of retail organisation you lead or work in, you and your people are the greatest asset. The challenge lies in the fact that we must transition from compliance management in times of decline and pressure through to incentive architecture during the boom times. Today’s retail leaders have several contemporary challenges.


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